Job Summary:

Oversees and manages the daily operation high volume retail outlets.  Provides an interactive shopping experience for guests while ensuring the delivery of Harrah's cash handling. standards.

Qualifications: 

• 5 years recent retail management experience required.
• Bachelors' degree or equivalent preferred.
• Visual merchandising and buying experience preferred.
• Experience working with variety of merchandise preferred.
• Previous budget experience helpful.
• Demonstrated ability in maintaining consistent, high quality service levels. 
• Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required. 
• Must be able to get along well with co-workers and work as a team. 
• Must present a well-groomed appearance. 

Essential Job Functions:

• Greet and assist customers, promote sales and demonstrate good public relations.
• Work with buyers for suggestions on re-orders of merchandise and customer requests.
• Work with merchandisers to develop additional display techniques.
• Coordinate events with other departments to promote store tasting, demos, etc. 
• Awareness of perishable product processing and rotation.
• Responsible for the screening, interviewing and selection of new employees. 
• Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently.
• Conduct pre-shift meetings.
• Train, coach and re-train employees to establish standards holding them accountable for achieving standards.
• Develop and maintain positive working relationships with all employees.
• Effectively handles customer and employee complaints.
• Takes action to resolve customer and employee issues, complaints or concerns.
• Participates in store walk through. 
• Facilitate in-store training or product knowledge seminars.
• Provides adequate training and tools for employees, so they may effectively perform necessary job duties.
• Ensures company and department policies and procedures are consistently followed by employees.
• Meets the attendance requirements of the job and adheres to departmental and company policies.

• Spends the majority of time interviewing, training, and selecting employees

*         Conducts Performance Reviews

*         Makes or recommends wage increases

*         Makes or recommends promotions

*         Provides for safety and security

*         Handles employees' complaints or grievances

*         Recommends disciplinary action or disciplines employees

*         Plans work

*         Supervises and monitors work

*         Monitors legal compliance with federal, state, and gaming laws

Physical, Mental & Environmental Demands:           

• Able to work independently. Able to quickly and accurately perform mathematical computations. 
• Able to conduct conversations with customers and employees. 
• Able to speak distinctly and persuasively to others. 
• Able to write memos, letters, and reports. 
• Able to understand, interpret and analyze written and financial reports. 
• Able to understand and analyze abstract concepts. 
• Able to work any shift, up to 12 hours at a time when required.
• Able to operate computer, 10 key calculator, telephone, fax and copier. 
• Must be able to continuously maneuver in and around the stores and casino/hotel. 
• Must be able to read, write and understand English.
• Able to operate a cash register, calculator, and telephone.

Harrah's reserves the right to make changes to this job description whenever necessary.     

                                                                                   


Experience: Entry-Level
Education: years

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