Customer Service Representatives Call Center Representatives/ Wanted to start Immediately!

MAJOR AREAS OF RESPONSIBILITY

Answer and process all incoming phoned, e-mailed, mailed and faxed inquiries and requests and make reservations for the public sector.

Data input to database regarding customer inquiries, contacts, new orders, changes, cancellations, etc., as assigned.

Analyze and resolve all problem inquiries from the customer, including billing/crediting issues.

Special projects as assigned.

Utilizes skill set to schedule client base.

Assist enterprise accounts with over-the-phone problem-solving and training with respect

Assist Customer Support Representatives with phone coverage during peak periods.

Assist Contracts Administration with data input during peak periods.

ACCOUNTABILITY

Customer Service function
Resolution of account maintenance issues
Answers overflow calls from Main or other skill groups to maintain service level objectives
Provides real time agent assistance, answering internal help calls from Representatives
Troubleshoots and resolves branch help calls with appropriate business units
Administers control processes, such as account maintenance and increase performance standards.
Performs occasional special project work as assigned
 
Summary
Work with Sales and Customer Service Groups as well as customers on credit approval processes including new account set-up and update. Collect on past due accounts as assigned by the Credit and Collection Manager. Assist in audits and participate on other ad hoc projects or duties as assigned by the Credit and Collection Manager.