At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.
Bank of America is seeking professional and motivated candidates interested in the following opportunity:
Job Description
Our team of Customer Service Representatives delivers world class customer service and builds customer loyalty, one service request at a time. You will join a team of associates who are confident and knowledgeable about the Bank of America products we offer to our customers.
While working in our Ft. Worth contact center you will be expected to use your interpersonal skills to efficiently assist and provide a memorable experience to our customers who may have questions or issues regarding their accounts. You will use our state-of-the-art computerized system to enter data, for tracking, information gathering, reference and/or troubleshooting. You may research issues or transfer to a research requests. In addition, you may be required to offer other products/services to our customers. To ensure your success, you must attend six weeks of training. Upon completion of your training you will be empowered to solve problems independently in a service results driven environment.
Work Schedule: Monday, Tuesday, Wednesday, Friday 2:30 p.m. - 12:30 a.m. (2nd shift) and Saturday start times vary from 8:30 a.m. to 12:30 p.m. and end times varying according to start times 12:30 p.m. - 4:30 p.m.
Training Schedule: 6 weeks M-F 10 a.m. - 7 p.m.
Job Features:
* Opportunity to grow backed by supporting managers and business partners and an excellent associate learning portal
* Career development available to ensure your success
* Team work
* Department committed to maximizing customer delight and exceeding customers expectations
Prior to applying, we encourage you to view the following video, which will provide you with a realistic preview of the position: http://careers.bankofamerica.com/rjp/
Company Overview
Bank of America is one of the world\'s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. To provide unmatched convenience in the United States, serving more than 54 million consumer and small business clients effectively, we must maintain a network of dedicated individuals who listen to our customers, build strong relationships and implement strategies to help our clients exceed their financial goals.
Division Highlights
The Customer Service & Solutions Contact Centers are an integral part of Bank of America and critical to building and maintaining lasting client relationships. Our team consists of more than 11,000 highly skilled associates in 30 contact centers located across the United States. Our Customer Service & Sales Representatives provide service and financial solutions to more than 179 million phone customers and approximately 5.1 million e-mail and text chat customers each year, making our contact centers among the busiest in the country. Our associates service accounts that consist of Small Business Banking, Card, Online Banking, Banking Centers, Consumer Checking, and Savings. In addition to our associates servicing our customer\'s needs, our Integrated Voice Response application can assist customers with some of the most common inquiries and transactions.
Requirements:
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
- Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
- At least an intermediate ability in computer skills
- A minimum of 1 year of experience working with customers
- At least 1 year of experience handling difficult situations with customers
- Intermediate proficiency (1-3 years of experience) in written and verbal communications
- At least 1 year of experience working in sales
Desirable skills/experience:
- Ability to work weekends, either rotating or set days as outlined in the job requisition
- Ability to work evenings, either rotating or set days as outlined in the job requisition
- A minimum of 1-2 years of experience in the Banking/Financial industry
- A minimum of 1-3 years of experience working in a call center
- A minimum of 1-3 years of experience working in customer relations
- A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures
In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.
Bank of America is an Equal Opportunity Employer M/F/D/V.
Experience: Mid-Career
Education: 0 years
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