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Client Technologies Technician/ Desktop TechnicianConfigures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.

Scope of Work:

Specific Duties and Responsibilities:

Troubleshoots problems using scripts and checklists as guides.
* Provides highest level of technical support when necessary.
* Documents problems and resolutions.
* May perform end-user training.
* Strong customer service skills are important in this position.
* Participates in the testing and evaluation of new desktop packages and implements prototypes.


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(This job has expired.)
Job Title	Client Technologies Technician/ Desktop Technician
Company	--
Location	Charleston, SC
Category	IT/Internet/Tech
Posted By	SanjogAul
Date	2009-09-06
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Description Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes. Scope of Work: Specific Duties and Responsibilities: Troubleshoots problems using scripts and checklists as guides. * Provides highest level of technical support when necessary. * Documents problems and resolutions. * May perform end-user training. * Strong customer service skills are important in this position. * Participates in the testing and evaluation of new desktop packages and implements prototypes.